Legal
Audr AI Limited. UK Company No. 17147583.
These Terms of Service ("Terms") govern access to and use of the Audr Platform, the Audr website, and related services (together, the "Service") provided by Audr AI Limited, a company registered in England and Wales under company number 17147583, whose registered office is at [registered office address] ("Audr", "we", "us", or "our").
The Service is provided on a business to business basis. By creating an account, clicking to accept these Terms, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" and "your" refer to that organisation.
If you do not agree to these Terms, do not use the Service.
"Customer" means the organisation that subscribes to or uses the Service. "Authorised User" means an individual the Customer permits to use the Service, in the role of Owner, Admin, or Employee. "Customer Data" means all data, content, and information that the Customer or its Authorised Users submit to the Service, including questionnaire responses, profile information, and content submitted to Joy. "Joy" means the AI assistant built into the Platform. "Clarity" means Audr's diagnostic engagement, delivered through the Platform's Questionnaire module. "Trust" means Audr's ongoing subscription programme layered on the Platform after Clarity. "Harmony" means Audr's bespoke, human-delivered advisory relationship; it is not software and has no interface of its own. "Subscription" means a paid plan for access to the Service.
Audr provides an AI transformation platform for organisations, built around eight modules: Dashboard, Academy, Questionnaires (through which Clarity is delivered), Compliance, Sandbox, People, Insights, and AI Level. Joy is the AI assistant built into the Platform; it is not a separate product and has no build surface of its own.
Clarity is Audr's diagnostic engagement, currently the Service's fully specified live product. Trust is Audr's ongoing subscription programme, layered on the same Platform once Clarity is complete. Harmony is Audr's bespoke, long-term, human-delivered advisory relationship; it involves no software, app, or build surface, and these Terms apply to it only to the extent Audr and the Customer separately agree they should. The specific features available to a Customer depend on its plan. We may update, improve, or change features from time to time, including features currently in development [confirm which modules are live at general availability versus still in development at the time of publishing, for example voice-based interviews or longitudinal questionnaire versioning].
The Service is intended for organisations and for individuals aged 18 or over acting in a business capacity. Accounts are created by invitation: an Owner or Admin invites an Authorised User by work email and issues an invite code, or shares an invite link. Any email address may be used to register, including addresses outside the Customer's own domain, to accommodate subcontractors and advisors working with the Customer.
The Customer is responsible for its Authorised Users, for keeping login credentials secure, for all activity under its account, and for ensuring its Authorised Users comply with these Terms. Authorised Users may sign in with a password or by linking a personal Google or Microsoft account; this is a convenience for individual sign-in only and is not enterprise single sign-on or identity federation [confirm current status before publishing]. You must provide accurate account information and keep it current. Notify us promptly of any unauthorised use of your account.
There is one Owner role per Customer account, or two by agreement. The Owner has full administrative control, including billing, subscription management, role assignment, and platform configuration. Admins manage people, questionnaire results, Academy content, and Compliance documentation for their organisation. Employees are the default role, with access to their own Dashboard, Academy, Questionnaires, a read-only view of Compliance, Sandbox, and their own AI Level.
Paid plans are billed through our payment processor [confirm the processor before publishing]. Fees, billing frequency, and seat counts are set out at the point of purchase or in an order or agreement between you and Audr. Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for paying. Subscriptions renew automatically for the same term unless cancelled before the renewal date, in line with the plan terms. Except where required by law or expressly stated, fees are non-refundable. We may change our fees on reasonable notice, effective from your next renewal.
You agree not to, and not to permit any Authorised User or third party to: use the Service unlawfully or in breach of these Terms; upload content you do not have the right to upload; infringe the rights of others; attempt to gain unauthorised access to the Service or its systems, including SuperAdmin systems reserved for Audr staff; interfere with or disrupt the Service; reverse engineer, copy, or resell the Service except as permitted by law; use the Service to build a competing product; or use the Service to process special category or sensitive data except as expressly agreed and lawfully permitted. We may suspend access to address a material breach or a security or legal risk. Fuller detail is set out in our Acceptable Use Policy, which forms part of these Terms.
As between you and Audr, you own your Customer Data. You grant Audr a worldwide, non-exclusive licence to host, process, and use Customer Data as needed to provide and support the Service, and as described in our Privacy Policy and any applicable data processing terms.
Because the Service processes information about your people, including questionnaire responses, Academy activity, and AI Level data, you are responsible for having a lawful basis and any necessary notices or consents to collect and submit that information to the Service, and for complying with applicable data protection law. This is particularly important for any peer nomination or similar sociometric feature, which Audr treats as a distinct compliance risk requiring its own assessment before it is enabled for any Customer [do not enable or describe peer nomination features as live until Audr's own GDPR review of that feature is complete; see the internal policy pack for the current status]. Where Audr processes personal data on your behalf, that processing is governed by our data processing terms, which form part of these Terms. You must not submit content that is unlawful, harmful, or infringing.
The Service includes AI features, including Joy, which generate text and other output using artificial intelligence models [confirm the current model or gateway before publishing; the Platform specification states Joy is powered by Claude Sonnet via the Anthropic API, or an equivalent model]. AI output can be inaccurate, incomplete, or unsuitable for a particular purpose, and may not reflect the most current information.
AI output, including any compliance, governance, questionnaire, or advisory content, is provided for general information and to support your own judgement. It is not legal, financial, tax, medical, or other professional advice, and it does not certify compliance with any law or standard. You are responsible for reviewing AI output and for any decisions you make based on it, and you should seek qualified professional advice where appropriate. You must keep meaningful human oversight over any use of AI output that affects individuals.
The Compliance module specifically generates draft documents, surfaces requirements, and guides action. It does not certify compliance and its outputs are not legal advice; this is stated at the point each document is generated, and it is restated here for the avoidance of doubt.
Your Sandbox conversations are private. They are not visible to your organisation or to Audr, and are cleared when you sign out. Other AI-assisted features work differently: for example, a transcript of an Academy "Ask Joy" course conversation may be attached to your course completion email even though the in-app view is session-only. Section 5 of our Privacy Policy explains exactly which AI interactions are private and which are retained or shared, and you should rely on that section rather than assuming all AI features behave like Sandbox.
Audr and its licensors own all rights in the Service, including the Platform, software, Joy, methodologies, templates, and branding. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your Subscription for your internal business purposes. We own no rights in your Customer Data other than the licence in section 7. If you give us feedback or suggestions, we may use them without restriction or obligation to you.
Each party may receive confidential information of the other. Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. This does not apply to information that is or becomes public through no fault of the receiving party, or that is independently developed.
The Service relies on third-party providers for hosting, database, authentication, payments, email, and AI models [the specific providers and hosting regions are pending confirmation from Aviv against the live production build; do not name specific providers here until confirmed, and cross-reference the Privacy Policy's sub-processor section]. Your use of the Service may be subject to those providers' terms where relevant. We are not responsible for third-party services outside our control, but we select our providers with reasonable care and describe our key sub-processors in our Privacy Policy.
We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error free, or that AI output will be accurate.
Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, and to the fullest extent permitted by law: neither party is liable for any indirect, special, or consequential loss, or for loss of profits, revenue, goodwill, or data; and each party's total aggregate liability arising out of or in connection with these Terms is limited to the amount you paid to Audr for the Service in the twelve months before the event giving rise to the claim. [This cap is a business and legal judgement call for Cian and your solicitor, not something drafted around here; confirm before publishing.]
You will indemnify Audr against claims, losses, and costs arising from your Customer Data, your use of the Service in breach of these Terms, or your breach of applicable law, except to the extent caused by Audr.
These Terms apply while you use the Service or have an active Subscription. Either party may terminate for material breach that is not cured within a reasonable period after notice. We may suspend or terminate access immediately for serious breach, non-payment, or legal or security reasons. On termination, your right to use the Service ends. You may export your Customer Data before termination where the Service provides that ability. When a Customer account is deleted, Audr processes that deletion within five business days. Short of full account deletion, some administrative actions, such as archiving an individual user or removing a user's access, retain that user's data rather than deleting it, in line with our Privacy Policy's retention section.
We may update the Service and these Terms from time to time. If we make a material change to these Terms, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by notifying you in the Service. Continued use after changes take effect means you accept the updated Terms.
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any competent court. [Confirm this holds once your customer base outside the UK is clearer; this is a call for Cian and your solicitor.]
These Terms, together with any order, our Acceptable Use Policy, and any data processing terms, are the entire agreement between you and Audr on their subject matter. If any provision is found unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except that Audr may assign to an affiliate or in connection with a merger or sale of its business. A failure to enforce a right is not a waiver. Notices to Audr should be sent to [contact email].
Questions about these Terms can be sent to Audr AI Limited at [contact email], or by post to [registered office address].